Member Experience Lead - Flexible Hours

Ymc; Virginia Beach (VA); On-site; USD 18,000 - 19,000; Full time

Job summary

YMCA of South Hampton Roads in Virginia Beach is seeking an energetic Membership Sales Associate to deliver outstanding service to members, guests and program participants. You will promote memberships and programs, handle renewals, and provide administrative support to create an optimal guest experience while maintaining a clean, welcoming facility.

Flexible hours including evenings and weekends are required.

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced and constantly-changing environment.
• Ability to multitask and manage multiple concurrent tasks.
• Strong computer skills: Microsoft Office Suite and Google Docs.
• Must be able to work flexible hours including evenings, weekends and holidays.
• Experience in customer service, sales or related role preferred.

Responsibilities

• Implements sales and membership strategies to recruit new members and retain existing members.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Promotes program and membership enrollment in coordination with marketing efforts.
• Coordinates program registration and logistics for phone, walk-in, and web registrations.
• Maintains proper member service procedures and communicates changes to staff.
• Organizes membership events and represents the YMCA at community events when needed.
• Follows staff meetings and completes required training including orientation and safety programs.
• Handles compliance with policies, ADA accommodations where appropriate and maintains records.
• Performs additional duties as assigned.

Skills

Verbal communication

Interpersonal skills

Problem solving

Multitasking

Customer service

Sales experience

MS Office

Attention to detail

Flexible hours

Job description

YMCA of South Hampton Roads in Virginia Beach is seeking an energetic Membership Sales Associate to deliver outstanding service to members, guests and program participants. You will promote memberships and programs, handle renewals, and provide administrative support to create an optimal guest experience while maintaining a clean, welcoming facility.

Flexible hours including evenings and weekends are required.