Member Experience Leader — Retention & Service

EōS Fitness; Town of Florida (NY); On-site; USD 41,000 - 74,000; Part time

Benefits offered by this job

Free membership for you and a plus-one family member

Discounted Personal Training

Employee referral program

401(k) with company matching

Group health, dental, and vision insurance

Job summary

A leading fitness organization in New York is seeking a dynamic Member Experience Manager. You will enhance member experiences, resolve concerns, and lead the front desk team. Ideal candidates should have strong customer service experience and excellent communication skills. This part-time role offers competitive compensation and various perks including a free membership and career development opportunities.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Ability to multitask in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as first point of contact for member concerns.
• Support member retention through engagement strategies.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Multitasking ability

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

A leading fitness organization in New York is seeking a dynamic Member Experience Manager. You will enhance member experiences, resolve concerns, and lead the front desk team. Ideal candidates should have strong customer service experience and excellent communication skills. This part-time role offers competitive compensation and various perks including a free membership and career development opportunities.