Member Experience Leader - Elevate Service & Retention

EōS Fitness; Palm Bay (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Competitive pay

Health, dental, and vision insurance

401(k) with company matching

Job summary

A fitness organization in Palm Bay seeks a motivated leader to enhance customer experience and manage member relations. The ideal candidate will foster a positive atmosphere and lead a dedicated team. Responsibilities include member retention, feedback analysis, and operational support. Applicants should have proven customer service experience, excellent communication skills, and knowledge of fitness industry operations. Competitive hourly pay with various benefits provided.

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of fitness operations and billing processes.

Responsibilities

• Enhance member experience through proactive initiatives.
• Serve as first point of contact for member concerns.
• Monitor trends in member satisfaction.
• Collaborate with managers on member feedback.
• Inspire the team to uphold company values.

Skills

Customer service experience

Communication skills

Problem-solving

Multi-tasking

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

A fitness organization in Palm Bay seeks a motivated leader to enhance customer experience and manage member relations. The ideal candidate will foster a positive atmosphere and lead a dedicated team. Responsibilities include member retention, feedback analysis, and operational support. Applicants should have proven customer service experience, excellent communication skills, and knowledge of fitness industry operations. Competitive hourly pay with various benefits provided.