Member Experience Leader - Elevate Service & Retention

EōS Fitness; Houston (TX); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Free membership for you and a family member

Discounted personal training

Daily pay access

401(k) with company matching

Group health benefits

Job summary

A vibrant fitness company located in Houston seeks a team leader focused on delivering exceptional customer experiences. Responsibilities include proactively addressing member concerns, enhancing satisfaction, and collaborating with staff to uphold service excellence. Ideal candidates should have experience in customer service, excellent communication skills, and the ability to thrive in a dynamic environment. Competitive hourly wage offered along with solid benefits including free memberships and health plans.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Strong attention to detail.

Responsibilities

• Enhance the member experience through proactive initiatives.
• Resolve member complaints quickly and professionally.
• Provide actionable insights to boost member satisfaction and retention.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Familiarity with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

A vibrant fitness company located in Houston seeks a team leader focused on delivering exceptional customer experiences. Responsibilities include proactively addressing member concerns, enhancing satisfaction, and collaborating with staff to uphold service excellence. Ideal candidates should have experience in customer service, excellent communication skills, and the ability to thrive in a dynamic environment. Competitive hourly wage offered along with solid benefits including free memberships and health plans.