Member Experience Leader: Build Loyal Members & Service

Dormont Manufacturing Co; Port Saint Lucie (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Daily Pay offered

Group Health, dental, vision benefits

401(k) with Company matching

Job summary

EōS Fitness in Port Saint Lucie is seeking a dynamic Member Experience Manager to lead our team in delivering exceptional customer service. In this role, you will address member concerns, resolve issues, and embody our core values while ensuring a welcoming environment.

Ideal candidates will have proven leadership experience in customer service, strong communication skills, and proficiency in fitness management software. The position offers competitive pay ranging from $18 to $20 per hour, along with comprehensive benefits including free memberships and wellness programs.

Qualifications

• Proven experience in customer service or front-line leadership in fitness or hospitality.
• Strong organizational skills and attention to detail.
• Knowledge of fitness industry operations, including membership management.

Responsibilities

• Identify ways to enhance the member experience.
• Resolve member concerns quickly and professionally.
• Collaborate with managers to improve member satisfaction.

Skills

Customer Service Excellence

Problem-solving

Excellent Communication

Organizational Skills

Multitasking Ability

Tools

Fitness Management Software

Microsoft Office Suite

Social Media Platforms

Job description

EōS Fitness in Port Saint Lucie is seeking a dynamic Member Experience Manager to lead our team in delivering exceptional customer service. In this role, you will address member concerns, resolve issues, and embody our core values while ensuring a welcoming environment.

Ideal candidates will have proven leadership experience in customer service, strong communication skills, and proficiency in fitness management software. The position offers competitive pay ranging from $18 to $20 per hour, along with comprehensive benefits including free memberships and wellness programs.