Member Experience Leader: Build Loyal Members & Service

Dormont Manufacturing Co; Sarasota (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Competitive pay plus vacation, holiday, and sick pay

401(k) + Company matching

Job summary

EōS Fitness is searching for a dynamic Member Experience Manager in Sarasota, Florida to enhance member service and ensure operational excellence. This role emphasizes developing a cohesive team to foster member satisfaction and address service issues efficiently.

Applicants should have proven customer service experience, excellent communication skills, and the ability to multitask in a fast-paced setting. EōS Fitness offers a supportive and energetic environment along with competitive pay and benefits.

Qualifications

• Proven experience in customer service or front-line leadership in the fitness, hospitality, or service industry.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a fast-paced, customer-facing environment.

Responsibilities

• Enhance the member experience and manage service issues.
• Train and motivate front desk staff.
• Monitor trends in member satisfaction to improve retention.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving skills

Ability to multitask

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness is searching for a dynamic Member Experience Manager in Sarasota, Florida to enhance member service and ensure operational excellence. This role emphasizes developing a cohesive team to foster member satisfaction and address service issues efficiently.

Applicants should have proven customer service experience, excellent communication skills, and the ability to multitask in a fast-paced setting. EōS Fitness offers a supportive and energetic environment along with competitive pay and benefits.