Member Experience Leader (Branch Manager)

Arise Financial; Brockton (MA); On-site; USD 77,000 - 82,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision, life, and AD&D

401(k) with employer match

Generous paid time off and holidays

Tuition reimbursement and professional

Professional development opportunities

Job summary

Arise Financial in Brockton, MA is seeking a Branch Manager to lead our branch network, drive membership growth, and deliver exceptional member experiences. You will develop leaders, manage community partnerships, and ensure operational excellence in a fast-paced financial services environment.

This role requires 5–7 years in branch banking or retail financial services, 3–5 years of leadership, and a proven track record in sales, service, and compliance.

Qualifications

• 5–7 years of branch banking or retail financial services experience.
• 3–5 years of leadership experience managing managers, multiple branches, or multi-site operations.
• Credit union experience strongly preferred.
• Bilingual skills in Haitian Creole or Cape Verdean Creole strongly preferred. Spanish or Portuguese language skills are also a plus.
• Strong knowledge of branch operations, sales management, compliance, risk management, and financial services.
• Demonstrated success in community engagement, business development, and cultivating strategic relationships.
• Proven ability to lead, coach, and develop high-performing leadership teams while driving accountability and engagement.
• Strong analytical and problem-solving skills with the ability to interpret performance metrics and implement improvement strategies.
• Excellent communication, presentation, and interpersonal skills with the ability to influence stakeholders at all levels.
• Ability to travel throughout the assigned market for branch support, community events, and business development activities.
• Proficiency with Microsoft Office and financial services systems.
• Ability to travel to other branch locations as needed and work a flexible schedule, including weekends.

Responsibilities

• Lead branch performance, driving membership growth, sales, service excellence, and financial results.
• Develop and execute community engagement and business development strategies that strengthen the Credit Union's presence and generate new member opportunities.
• Build and maintain strong relationships with community organizations, local businesses, SEGs, and civic leaders.
• Coach, mentor, and develop Assistant Branch Manager and branch teams to achieve goals.
• Oversee hiring, onboarding, performance management, talent development, and succession planning for branch staff.
• Monitor branch performance metrics and implement strategies to improve member satisfaction, operational efficiency, and business results.
• Ensure consistent execution of branch operations while maintaining compliance with Credit Union policies, regulatory requirements, and internal controls.
• Partner with internal departments to support strategic initiatives, organizational growth, and change management efforts.
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional member service.
• Travel to support branches, community events, business development activities, and leadership initiatives.

Skills

Leadership

Community engagement

Strategic partnerships

Sales management

Compliance & risk management

Analytical problem solving

Communication

Travel readiness

Scheduling & prioritization

Tools

Microsoft Office

Financial services systems

Job description

Arise Financial in Brockton, MA is seeking a Branch Manager to lead our branch network, drive membership growth, and deliver exceptional member experiences. You will develop leaders, manage community partnerships, and ensure operational excellence in a fast-paced financial services environment.

This role requires 5–7 years in branch banking or retail financial services, 3–5 years of leadership, and a proven track record in sales, service, and compliance.