Member Experience Lead, Branch Operations & Growth

Arise Financial; Mansfield (MA); On-site; USD 68,000 - 71,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Annual bonus potential

Comprehensive benefits (health, dental

AD&D, life insurance

401(k) with employer match

Paid time off and holidays

Tuition reimbursement and development

Career growth opportunities

Meaningful work for members and the社区

Job summary

Arise Financial in Mansfield, MA is seeking a Member Experience Assistant Manager to lead daily branch operations, deliver outstanding member service, and develop a high-performing team under the Branch Manager. You’ll supervise, coach, and train staff; support open cash handling, audits, and balance daily activities; and help promote Credit Union products to meet member needs.

This role offers growth within a growing, people-first bank.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in financial services or banking.
• Previous supervisory/lead experience preferred.
• Ability to coach, motivate, and develop employees while fostering a collaborative team environment.
• Strong sales and relationship-building skills to identify member needs and suggest appropriate financial solutions.
• Excellent organizational skills with attention to detail and accuracy.
• Strong communication and interpersonal skills with a member-focused approach.
• Proficiency with Microsoft Office and banking systems.
• Ability to travel to other branches and work a flexible schedule, including weekends.

Responsibilities

• Support day-to-day branch operations with exceptional member service and operational efficiency.
• Step in for Branch Manager during absences or other commitments.
• Supervise, coach, train, and develop branch team; provide ongoing feedback.
• Assist with workload distribution, resolve issues, and contribute to performance evaluations and salary recommendations.
• Process member transactions during peak periods or staffing shortages.
• Be flexible to support other branches and weekends as needed.
• Support monthly teller audits and vault/cash drawer audits per procedures.
• Ensure cash handling accuracy and internal controls compliance.
• Support daily balancing and cash control activities.
• Oversee currency ordering and maintain adequate cash levels.
• Promote Credit Union products and services to meet member needs.

Skills

High school diploma

Supervisory experience

Coaching & development

Sales & relationship building

Customer service excellence

Organizational skills

Communication skills

Microsoft Office

Flexibility / weekend work

Travel to other branches

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Arise Financial in Mansfield, MA is seeking a Member Experience Assistant Manager to lead daily branch operations, deliver outstanding member service, and develop a high-performing team under the Branch Manager. You’ll supervise, coach, and train staff; support open cash handling, audits, and balance daily activities; and help promote Credit Union products to meet member needs.

This role offers growth within a growing, people-first bank.