Branch Growth Leader — Assistant Manager

Beacon Bank; Longmeadow (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Beacon Bank in Longmeadow, MA seeks an Assistant Branch Manager to partner with the Branch Manager in driving growth, supervising staff, and delivering exceptional customer experiences. You will lead daily operations, mentor teammates, and ensure compliant, efficient service across the branch.

The role requires at least 2 years in banking, strong leadership and sales skills, and flexibility including Saturdays. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of banking experience.
• Supervisory experience preferred.
• Strong sales, management, and team leadership abilities.
• Knowledge of bank products, services, and operating procedures.
• Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act) and other licensing as required.
• Ability to work flexible hours, including Saturdays and travel to nearby offices as required.
• Cash handling experience preferred.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.
• Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
• Mentor, coach, and train branch colleagues to achieve individual and team sales goals and customer experience.
• Conduct team meetings, communicate bank policies, programs, and objectives.
• Provide input for staff performance management, including evaluations, salary adjustments, transfers, and disciplinary actions.
• Participate in hiring and performance management of branch staff.
• Oversee branch audit processes and review various branch reports.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Assist in managing daily branch operations, including opening/closing, security, audit, and compliance procedures.
• Ensure proper documentation and compliance for all new accounts, loan requests, and account maintenance.

Skills

Customer Service

Sales

Branch Leadership

Communication

Coaching/Mentoring

Time Management

MS Office

Cash Handling

Regulatory Knowledge

Team Building

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank in Longmeadow, MA seeks an Assistant Branch Manager to partner with the Branch Manager in driving growth, supervising staff, and delivering exceptional customer experiences. You will lead daily operations, mentor teammates, and ensure compliant, efficient service across the branch.

The role requires at least 2 years in banking, strong leadership and sales skills, and flexibility including Saturdays. Equal opportunity employer.