Member Experience Lead — Gym Ops & Service

Golds Gym DC Metro; Chantilly (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Golds Gym DC Metro in Chantilly Plaza seeks a dedicated Member Experience Lead to manage operations at the home gym, focusing on member service, scheduling, and inventory control. You will work with the home-gym General Manager to uphold standards and drive promotions while maintaining a welcoming environment for members and guests.

The ideal candidate demonstrates leadership, strong communication, and organizational skills with a commitment to professionalism and guest satisfaction in a

Qualifications

• Must be able to lead and motivate a team effectively.
• Strong communication and interpersonal skills are essential.
• Able to design and implement staff training and development programs.
• Excellent organizational skills with attention to detail.
• Maintain high standards of professionalism and integrity.
• Provide outstanding customer service and resolve issues tactfully.

Responsibilities

• Lead Member Experience team at the home club to ensure policies and procedures are followed.
• Motivate staff to deliver superior Member Experience.
• Create and manage schedules for Member Experience at the home gym.
• This is a regularly scheduled member experience position at the home club gym.
• Support retail, concession, and promotions activities.
• Conduct daily and month-end inventories for retail and concessions.
• Oversee inventory control including locking storage, receiving, and reconciling merchandise.

Skills

Leadership

Team Building

Communication

Training

Organization

Professionalism

Customer Service

Job description

Golds Gym DC Metro in Chantilly Plaza seeks a dedicated Member Experience Lead to manage operations at the home gym, focusing on member service, scheduling, and inventory control. You will work with the home-gym General Manager to uphold standards and drive promotions while maintaining a welcoming environment for members and guests.

The ideal candidate demonstrates leadership, strong communication, and organizational skills with a commitment to professionalism and guest satisfaction in a