Member Experience Lead - Ballston

ADP, Inc.; Arlington (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

ADP, Inc. in Arlington, VA seeks a Member Experience Lead for Ballston to oversee member service, scheduling, and inventory at the home gym, reporting to the General Manager.

The role focuses on motivating staff, optimizing member experience, and coordinating with retail and concessions to ensure smooth daily operations.

Qualifications

• Be self-motivated and able to motivate staff in a positive manner.
• Must be organizational.
• Possess strong motivational, communication, team building and training skills.
• Must have a high level of professionalism, honesty, integrity and work ethic.
• Must promote team spirit in the workplace.
• Possess good leadership abilities.
• Ability to handle customer issues with patience, tact and professionalism.

Responsibilities

• Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
• Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
• Schedules for Member Experience at their home Club Gym.
• This position is a regularly scheduled member experience position in their home Club Gym.
• Support retail, concession, promotions.
• Conducts daily and month-end retail and concession inventories.
• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Skills

Motivation

Communication

Team leadership

Training skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Experience Lead - Ballston

Arlington, VA, US

Position Summary:

Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.

Major Responsibilities:

• Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.


• Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.


• Schedules for Member Experience at their home Club Gym.


• This position is a regularly scheduled member experience position in their home Club Gym.


• Support retail, concession, promotions.


• Conducts daily and month-end retail and concession inventories.


• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Qualifications & Requirements:

• Be self-motivated and able to motivate staff in a positive manner


• Must be organizational


• Possess strong motivational, communication, team building and training skills.


• Must have a high level of professionalism, honesty, integrity and work ethic.


• Must promote team spirit in the workplace.


• Possess good leadership abilities.


• Ability to handle customer issues with patience, tact and professionalism.