Member Experience Lead - Chantilly Plaza

Golds Gym DC Metro; Chantilly (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Golds Gym DC Metro in Chantilly Plaza seeks a dedicated Member Experience Lead to manage operations at the home gym, focusing on member service, scheduling, and inventory control. You will work with the home-gym General Manager to uphold standards and drive promotions while maintaining a welcoming environment for members and guests.

The ideal candidate demonstrates leadership, strong communication, and organizational skills with a commitment to professionalism and guest satisfaction in a

Qualifications

• Must be able to lead and motivate a team effectively.
• Strong communication and interpersonal skills are essential.
• Able to design and implement staff training and development programs.
• Excellent organizational skills with attention to detail.
• Maintain high standards of professionalism and integrity.
• Provide outstanding customer service and resolve issues tactfully.

Responsibilities

• Lead Member Experience team at the home club to ensure policies and procedures are followed.
• Motivate staff to deliver superior Member Experience.
• Create and manage schedules for Member Experience at the home gym.
• This is a regularly scheduled member experience position at the home club gym.
• Support retail, concession, and promotions activities.
• Conduct daily and month-end inventories for retail and concessions.
• Oversee inventory control including locking storage, receiving, and reconciling merchandise.

Skills

Leadership

Team Building

Communication

Training

Organization

Professionalism

Customer Service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Experience Lead - Chantilly Plaza

Chantilly Plaza, Chantilly, VA, US

Position Summary:

Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.

Major Responsibilities:

• Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
• Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
• Schedules for Member Experience at their home Club Gym.
• This position is a regularly scheduled member experience position in their home Club Gym.
• Support retail, concession, promotions.
• Conducts daily and month-end retail and concession inventories.
• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Qualifications & Requirements:

• Be self-motivated and able to motivate staff in a positive manner
• Must be organizational
• Possess strong motivational, communication, team building and training skills.
• Must have a high level of professionalism, honesty, integrity and work ethic.
• Must promote team spirit in the workplace.
• Possess good leadership abilities.
• Ability to handle customer issues with patience, tact and professionalism.