Member Experience Lead - Chantilly Plaza

ADP, Inc.; Chantilly (VA); On-site; USD 42,000 - 70,000; Full time

Job summary

ADP, Inc. at Chantilly Plaza in Chantilly, VA is seeking a dedicated Member Experience Lead to oversee daily member services, scheduling, and inventory at their home gym.

You will guide staff, coordinate retail and concessions, and ensure a high standard of guest experience through strong leadership and customer-focused problem solving.

Qualifications

• Be self-motivated and able to motivate staff in a positive manner.
• Must be organizational
• Possess strong motivational, communication, team building and training skills.
• Must have a high level of professionalism, honesty, integrity and work ethic.
• Must promote team spirit in the workplace.
• Possess good leadership abilities.
• Ability to handle customer issues with patience, tact and professionalism.

Responsibilities

• Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
• Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
• Schedules for Member Experience at their home Club Gym.
• This position is a regularly scheduled member experience position in their home Club Gym.
• Support retail, concession, promotions.
• Conducts daily and month-end retail and concession inventories.
• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Skills

Self-motivation

Leadership

Communication

Team building

Organizational skills

Training skills

Professionalism

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Experience Lead - Chantilly Plaza

Chantilly Plaza, Chantilly, VA, US

Position Summary:

Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.

Major Responsibilities:

• Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
• Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
• Schedules for Member Experience at their home Club Gym.
• This position is a regularly scheduled member experience position in their home Club Gym.
• Support retail, concession, promotions.
• Conducts daily and month-end retail and concession inventories.
• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Qualifications & Requirements:

• Be self-motivated and able to motivate staff in a positive manner
• Must be organizational
• Possess strong motivational, communication, team building and training skills.
• Must have a high level of professionalism, honesty, integrity and work ethic.
• Must promote team spirit in the workplace.
• Possess good leadership abilities.
• Ability to handle customer issues with patience, tact and professionalism.