Member Experience Lead - Ballston

Golds Gym DC Metro; Arlington (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Gold's Gym DC Metro in Arlington, VA seeks a Member Experience Lead to oversee daily operations at the Ballston home gym, focusing on member service, scheduling, and inventory control.

You will lead the Member Experience team, drive superior service, and coordinate retail activities while reporting to the home-gym General Manager. This on-site role requires strong leadership and client interaction.

Qualifications

• Self-motivated and able to motivate staff in a positive manner.
• Organizational skills and ability to coordinate schedules and inventories.
• Strong motivational, communication, team-building and training skills.
• Must demonstrate professionalism, honesty, integrity and work ethic.
• Ability to promote team spirit in the workplace.
• Demonstrated leadership abilities.
• Ability to handle customer issues with patience, tact and professionalism.

Responsibilities

• Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
• Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
• Schedules for Member Experience at their home Club Gym.
• This position is a regularly scheduled member experience position in their home Club Gym.
• Support retail, concession, promotions.
• Conducts daily and month-end retail and concession inventories.
• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Skills

Leadership

Communication

Team building

Training

Professionalism

Motivation

Customer service

Organizational skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Experience Lead - Ballston

Arlington, VA, US

Position Summary:

Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.

Major Responsibilities:

• Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
• Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
• Schedules for Member Experience at their home Club Gym.
• This position is a regularly scheduled member experience position in their home Club Gym.
• Support retail, concession, promotions.
• Conducts daily and month-end retail and concession inventories.
• Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Qualifications & Requirements:

• Be self-motivated and able to motivate staff in a positive manner
• Must be organizational
• Possess strong motivational, communication, team building and training skills.
• Must have a high level of professionalism, honesty, integrity and work ethic.
• Must promote team spirit in the workplace.
• Possess good leadership abilities.
• Ability to handle customer issues with patience, tact and professionalism.