Gym General Manager - Lead Revenue & Member Experience

Golds Gym DC Metro; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Job summary

Golds Gym DC Metro seeks a General Manager for Dupont Circle to oversee daily gym operations, drive revenue, and manage staff. The role focuses on delivering excellent member experiences, maintaining facilities, and achieving budgeted dues and profit targets.

Requirements include at least three years of management experience, strong sales and customer service capabilities, and a business-related bachelor’s degree. This exempt senior-management position is based in Washington, DC.

Qualifications

• Three years of management experience.
• Strong knowledge of performance metrics including P&L, revenue, budgeting.
• Strong sales and customer service skills with proven results.
• Bachelor's degree in business or related field preferred.

Responsibilities

• Consistently delivers a clean, crisp, friendly member and team member experience.
• In charge of both the top and bottom lines of the P&L.
• Lead team to achieve total fitness experience for all members.
• Manage all facets of the business to include sales, fitness and gym operations.
• Oversee sales process and systems.
• Manage, monitor and evaluate the performance of all gym-related managers.
• Hire, train and schedule all gym-level staff.
• Delegate, monitor, and evaluate specifically assigned responsibilities of sales team.
• Provide and maintain the highest level of customer service through personal actions and development of staff.
• Facilitate and monitor company-wide initiatives.
• Ensure facility is clean and operationally sound.
• Plan and promote special events for the gym, monthly, to drive member engagement, using corporate marketing as needed.
• Responsible for managing janitorial and office supplies, printing and forms and small equipment.
• Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production.
• Ensure compliance throughout the gym.

Skills

Sales skills

Customer service

P&L understanding

Budgeting

Education

Bachelor's degree in business or related field

Job description

Golds Gym DC Metro seeks a General Manager for Dupont Circle to oversee daily gym operations, drive revenue, and manage staff. The role focuses on delivering excellent member experiences, maintaining facilities, and achieving budgeted dues and profit targets.

Requirements include at least three years of management experience, strong sales and customer service capabilities, and a business-related bachelor’s degree. This exempt senior-management position is based in Washington, DC.