Gym General Manager: Lead Sales, Service & Operations

Golds Gym DC Metro; Fairfax Station (VA); On-site; USD 50,000 - 55,000; Full time

Job summary

Golds Gym DC Metro in Fairfax Station, VA seeks an experienced General Manager to lead overall gym operations. You will be accountable for delivering dues, revenue and profit budgets while modeling the company values.

The role requires strong leadership, staff development, sales and customer service excellence, and hands-on management of daily fitness and business operations to drive member satisfaction and growth.

Qualifications

• Three years of management experience.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
• Strong sales and customer service skills with proven results.
• Bachelor’s degree in business or related field preferred.

Responsibilities

• Deliver a clean, friendly member and team member experience.
• In charge of top and bottom lines of the P&L.
• Lead team to achieve total fitness experience for all members.
• Manage sales, fitness and gym operations.
• Oversee sales process and systems.
• Manage and evaluate performance of gym-related managers.
• Hire, train and schedule gym-level staff.
• Delegate and evaluate assigned sales team responsibilities.
• Provide high level of customer service through staff development.
• Facilitate and monitor company-wide initiatives.
• Ensure facility is clean and operational.
• Plan and promote gym events to drive member engagement.
• Manage janitorial, office supplies, printing and small equipment.

Skills

Mgmt experience

P&L understanding

Sales

Customer service

Education

Bachelor’s degree in business or related field

Job description

Golds Gym DC Metro in Fairfax Station, VA seeks an experienced General Manager to lead overall gym operations. You will be accountable for delivering dues, revenue and profit budgets while modeling the company values.

The role requires strong leadership, staff development, sales and customer service excellence, and hands-on management of daily fitness and business operations to drive member satisfaction and growth.