Gym Operations & Member Experience Lead

Planet Fitness - PF Baseline Fitness; Lafayette (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

Health, dental, vision insurance

Advancement opportunities

Pet insurance

Job summary

Planet Fitness - PF Baseline Fitness in Lafayette, LA seeks a Team Lead to help oversee gym operations and ensure a positive member experience. You will support the Club Manager and supervise front desk tasks and staff development.

The role emphasizes customer service, staff training, and maintaining a clean, inviting club. You will assist with marketing promotions, inventory, and coordinating member services to keep operations running smoothly.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Train and develop staff.
• Oversee member service to ensure great experience.
• Front desk duties: answer calls, take info calls, sign-ups, cancellations, update accounts.
• Give gym tours and meet potential members.
• Support member service issues and questions.
• Assist with team management and backup Club Manager.
• Ensure adherence to company policies and maintain a positive club image.
• Oversee cleanliness and appearance of the gym.
• Assist marketing efforts and train staff on promotions.
• Assist ordering supplies and tracking inventory.

Skills

Honesty

Customer service

Communication

Leadership

Organizational skills

Job description

Planet Fitness - PF Baseline Fitness in Lafayette, LA seeks a Team Lead to help oversee gym operations and ensure a positive member experience. You will support the Club Manager and supervise front desk tasks and staff development.

The role emphasizes customer service, staff training, and maintaining a clean, inviting club. You will assist with marketing promotions, inventory, and coordinating member services to keep operations running smoothly.