Gym Team Lead — Customer Experience & Ops

Baseline Fitness; Lafayette (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Free Gym Membership for employee

Job summary

Planet Fitness - PF Baseline Fitness in Lafayette, LA is seeking a Team Lead to assist in overseeing gym operations and staff development. You will support the Club Manager, manage front desk tasks, member check-ins and new sign-ups, and help ensure a positive member experience across the club.

The role emphasizes strong customer service, effective communication, and leadership to maintain brand standards and a welcoming Judgement Free Zone for members and guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff and oversee member services to ensure great customer experience.
• Front desk duties: answer calls, take info calls, assist with member check-ins, sign-ups and account updates.
• Greet potential members and give gym tours; facilitate service issues and questions.
• Support Club Manager and help maintain policy adherence and a positive club image.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Lafayette, LA is seeking a Team Lead to assist in overseeing gym operations and staff development. You will support the Club Manager, manage front desk tasks, member check-ins and new sign-ups, and help ensure a positive member experience across the club.

The role emphasizes strong customer service, effective communication, and leadership to maintain brand standards and a welcoming Judgement Free Zone for members and guests.