Member Experience Lead — Gym CX & Retention

EŌS Fitness; Goodyear (AZ); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Employee referral program

Daily pay option

Group health, dental, vision insurance

401(k) with Company matching

Personal education growth options

Job summary

EŌS Fitness in Goodyear, Arizona, is hiring for a customer service leadership role dedicated to enhancing member experience. The position requires proven customer service experience, strong communication skills, and multitasking abilities in a fast-paced environment. Responsibilities include engaging members, addressing concerns, monitoring satisfaction, and collaborating with team managers to ensure top-tier service. Benefits include competitive pay, free memberships, and professional development opportunities.

Qualifications

• Proven experience in customer service or front‑line leadership, preferably in the fitness, hospitality, or service industry.
• Excellent communication (written and verbal), problem‑solving, and interpersonal skills.
• Ability to multitask and thrive in a fast‑paced, customer‑facing environment.
• Strong organizational skills and attention to detail.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as first point of contact for member concerns.
• Address member complaints with professionalism.
• Develop and execute strategies to engage members.
• Monitor trends in member satisfaction.
• Collaborate with gym department managers.
• Maintain an open line of communication.
• Support online reputation management.
• Lead and coach the front desk team.
• Support facility operations and cleanliness standards.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Organizational skills

Proficiency with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EŌS Fitness in Goodyear, Arizona, is hiring for a customer service leadership role dedicated to enhancing member experience. The position requires proven customer service experience, strong communication skills, and multitasking abilities in a fast-paced environment. Responsibilities include engaging members, addressing concerns, monitoring satisfaction, and collaborating with team managers to ensure top-tier service. Benefits include competitive pay, free memberships, and professional development opportunities.