Member Experience Lead: Banking & Financial Guidance

Golden 1 Credit Union; Sacramento (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Golden 1 Credit Union's Point West Center Branch in Sacramento is seeking a Member Service Specialist III. This non-exempt role handles teller functions, cash handling, and member service while supporting branch operations.

You will process transactions, open accounts, and provide financial guidance to members, with emphasis on accuracy and compliance. The ideal candidate has a high school diploma or GED and 2+ years in banking or customer-relations roles, plus 1+ year in MSS II or teller roles.

Qualifications

• H.S. Diploma or GED required.
• 2+ years experience as a banker or in a customer-relationship role preferred.
• 1+ year as MSS II or teller at Golden 1 or another financial institution preferred.

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and debit card services.
• Assesses members' needs while processing transactions.
• Identifies opportunities to help members with Golden 1 products or services and documents in EnAct.
• Identifies and reports fraudulent activity to management and Financial Investigations, per procedures.

Education

High School Diploma or GED

Job description

Golden 1 Credit Union's Point West Center Branch in Sacramento is seeking a Member Service Specialist III. This non-exempt role handles teller functions, cash handling, and member service while supporting branch operations.

You will process transactions, open accounts, and provide financial guidance to members, with emphasis on accuracy and compliance. The ideal candidate has a high school diploma or GED and 2+ years in banking or customer-relations roles, plus 1+ year in MSS II or teller roles.