Senior Member Service Specialist — Growth & Leadership

Golden 1 Talent Acquisition Team; Roseville (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Golden 1 Credit Union is seeking a Member Service Specialist III at the Roseville Pleasant Grove Branch to handle daily transactions, provide member services, and support branch operations with accuracy and confidentiality.

The role requires non-exempt status, a high school diploma or GED, and prior banking or teller experience. The position emphasizes professional development and internal promotions within Golden 1.

Qualifications

• HS Diploma or GED required.
• 2+ years of prior banker experience or customer relationship experience preferred.
• 1+ year as MSS II or teller at Golden 1 or another financial institution preferred.

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members including cashier’s checks, money orders, savings bonds, wire transfers and debits.
• Assesses members' needs while processing transactions.
• Identifies opportunities to help members with Golden 1 products/services and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations.

Education

HS Diploma or GED

Job description

Golden 1 Credit Union is seeking a Member Service Specialist III at the Roseville Pleasant Grove Branch to handle daily transactions, provide member services, and support branch operations with accuracy and confidentiality.

The role requires non-exempt status, a high school diploma or GED, and prior banking or teller experience. The position emphasizes professional development and internal promotions within Golden 1.