Senior Member Service Specialist — Branch Leader

Golden 1 Credit Union

Sacramento (CA)

Sur place

USD 30 000 - 40 000

Plein temps

Il y a 2 jours

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Résumé du poste

Golden 1 Credit Union in Sacramento is seeking a Member Service Specialist IV to join our branch team. This non-exempt role reports to the Branch Manager and supports daily teller operations, member services, and compliance duties, with a focus on delivering trusted financial guidance while building lasting member relationships.

You'll handle deposits, withdrawals, loan applications, account openings, and product referrals, while coaching others to meet service objectives.

Qualifications

H.S. Diploma or GED required.
2+ years in a leadership role at another financial institution preferred.
1.5+ year in a Member Service Specialist III role preferred.

Responsabilités

Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
Assesses members needs while processing transactions.
Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
May be required to take the lead for open and closing responsibilities in the absence of Associate Branch Manager and/or Branch Manager.