Member Experience Advisor III

Golden 1; Sacramento (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Golden 1 Credit Union is seeking a Member Service Specialist III at the Branch Manager–reporting level in California. The role handles deposits, withdrawals, transfers and related services, while proactively addressing member needs and promoting Golden 1 products.

You will lead in various teller and branch duties, mentor junior MSS staff, and ensure compliance with banking regulations. A strong focus on service, accuracy, and proactive financial guidance defines the position.

Qualifications

• High school diploma or GED required.
• 2+ years of prior experience in a banker role or customer relationship building role preferred.
• 1+ year as a MSS II or teller role at Golden 1 or another financial institution preferred.

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations dept., per procedures.
• Assists in operating ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
• May lead open/close responsibilities in MSS IV absence.
• Activates alarms and verifies signature cards in ECM.
• Checks acceptance approvals within assigned limits and ensures confidentiality of member information.
• Maintains knowledge of all Golden 1 products and teller policies and procedures.
• Performs additional responsibilities essential to branch operations (TCR, SBO, Safe deposit box) as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs.
• Mentors MSSIs and MSSIIs and develops coaching skills.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct referrals.
• Enrolls members in channels Golden 1 uses (online, mobile, etc.).
• Refer members’ home lending/investment needs to business partners via EnAct referrals.
• Processes consumer loan applications and completes loan fulfillment when appropriate.
• Approves signature cards; audits loan reports and provides coaching to avoid errors.
• Provides approvals based on authorized limits as assigned by Branch Manager.
• Notarizes member documents and handles medallion stamp requests for MSS approvals.
• Maintains understanding of state and federal laws relevant to credit union compliance.

Job description

Golden 1 Credit Union is seeking a Member Service Specialist III at the Branch Manager–reporting level in California. The role handles deposits, withdrawals, transfers and related services, while proactively addressing member needs and promoting Golden 1 products.

You will lead in various teller and branch duties, mentor junior MSS staff, and ensure compliance with banking regulations. A strong focus on service, accuracy, and proactive financial guidance defines the position.