Member Experience Host: Reservations & Events

The Clubs of Kingwood; Rancho Mirage (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Job summary

Invited, the largest owner and operator of private clubs, seeks a Concierge to deliver exceptional service to members. You will manage calls, reservations, emails, and outreach, creating warm greetings and fond farewells that boost loyalty across events and services.

Reporting to the Member Experience Director, you will promote club offerings, support communications, maintain member profiles, and ensure smooth daily operations while upholding our values of Warm Welcomes, Magic Moments, and Fond

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in hospitality or a customer-facing role.
• Service-oriented mindset to make every member feel valued.
• Professional and welcoming phone demeanor.
• Positive attitude with a collaborative team spirit.

Responsibilities

• Provide warm greetings and fond farewells, ensuring a positive first and ongoing impression.
• Answer calls, manage reservations, and respond to emails with prompt, thorough resolutions.
• Deliver concierge services and guide members to club destinations to create memorable experiences.
• Inform members about club services, amenities, events, and room locations both in person and by phone.
• Assist with member communications, including social media, newsletters, and event announcements.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Team player

1 year hospitality experience

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Invited, the largest owner and operator of private clubs, seeks a Concierge to deliver exceptional service to members. You will manage calls, reservations, emails, and outreach, creating warm greetings and fond farewells that boost loyalty across events and services.

Reporting to the Member Experience Director, you will promote club offerings, support communications, maintain member profiles, and ensure smooth daily operations while upholding our values of Warm Welcomes, Magic Moments, and Fond