Member Experience & Gym Operations Leader

EōS Fitness; West Covina (CA); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Competitive pay plus vacation, holiday, and sick pay

401(k) + company matching

Job summary

EōS Fitness is looking for an Operations Manager in West Covina, California. This crucial role involves leading the Service team and ensuring operational excellence throughout the gym. You will be responsible for enhancing the member experience, managing staff, and ensuring compliance with health and safety regulations.

The ideal candidate will have experience in operations management and a strong background in customer service. EōS Fitness prides itself on fostering an energetic and collaborative team environment.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Prior experience in the fitness industry is a plus.

Responsibilities

• Lead, coach, and train the Service team.
• Ensure high-quality customer service and address member concerns.
• Supervise maintenance and cleanliness of the facility.

Skills

Strong communication skills

Customer service experience

Detail orientation

Relationship building

Job description

EōS Fitness is looking for an Operations Manager in West Covina, California. This crucial role involves leading the Service team and ensuring operational excellence throughout the gym. You will be responsible for enhancing the member experience, managing staff, and ensuring compliance with health and safety regulations.

The ideal candidate will have experience in operations management and a strong background in customer service. EōS Fitness prides itself on fostering an energetic and collaborative team environment.