Member Experience Leader

EōS Fitness; West Covina (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Free gym membership

Daily pay

Health, dental, vision

401(k) + company match

Professional development

Job summary

EōS Fitness in West Covina is seeking a dynamic Member Experience Manager to lead front‑desk staff and elevate member service. You will resolve billing questions, train teams, and ensure a clean, welcoming environment that supports our core values.

As a key leader, you will monitor satisfaction, address feedback promptly, and partner with gym managers to sustain high retention and exceptional customer care across all member touchpoints.

Qualifications

• Proven experience in customer service or front‑line leadership.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast‑paced, customer‑facing environment.
• Proficiency with fitness management software, social media platforms, and MS Office.

Responsibilities

• Develop and lead a team that delivers an outstanding member experience.
• Serve as first contact for member concerns and billing questions.
• Train, motivate, and develop front‑desk staff.
• Ensure the facility is clean, friendly, and well‑maintained.
• Monitor member satisfaction and identify improvement opportunities.
• Collaborate with department managers to address surveys and feedback promptly.

Skills

Customer service

Front-line leadership

Communication

Multitasking

Tools

Fitness management software

Social media platforms

MS Office

Job description

EōS Fitness in West Covina is seeking a dynamic Member Experience Manager to lead front‑desk staff and elevate member service. You will resolve billing questions, train teams, and ensure a clean, welcoming environment that supports our core values.

As a key leader, you will monitor satisfaction, address feedback promptly, and partner with gym managers to sustain high retention and exceptional customer care across all member touchpoints.