Club Manager: Lead Gym Operations & Member Experience

Planet Fitness - Baseline Fitness; Brooklyn Park (MN); On-site; USD 38,000 - 56,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a hands-on Gym Operations Manager to oversee daily operations and ensure a positive member experience. You will supervise staff, coordinate front desk tasks, and lead initiatives that keep the club clean, welcoming, and financially healthy.

You will recruit and train team members, manage scheduling, handle member inquiries, and support marketing efforts. The role requires strong communication, leadership, and the ability to process payroll and

Qualifications

• High school diploma required.
• Prior supervisory experience is required.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic proficiency with computers.

Responsibilities

• Oversight of gym operations to ensure positive member experience.
• Recruit, hire, train, schedule and supervise staff.
• Member service oversight and front desk duties.
• Give gym tours to potential members.
• Handle member service issues and questions.
• Ensure opening and closing of gym is completed.
• Maintain cleanliness and appearance; responsible for major cleaning.
• Process weekly employee payroll.
• Manage marketing efforts and ensure staff are trained on campaigns.
• Authorize expenditures and make daily bank deposits.
• Prepare new hire forms and submit to regional manager.
• Provide backup support for staff when ill.

Skills

Supervisory experience

Customer service

Communication

Leadership

Basic computer proficiency

Education

High school diploma

Job description

Planet Fitness - Baseline Fitness is seeking a hands-on Gym Operations Manager to oversee daily operations and ensure a positive member experience. You will supervise staff, coordinate front desk tasks, and lead initiatives that keep the club clean, welcoming, and financially healthy.

You will recruit and train team members, manage scheduling, handle member inquiries, and support marketing efforts. The role requires strong communication, leadership, and the ability to process payroll and