Member Experience Guide

vasafitnessexternalcareers; Villa Park (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Two gym memberships

Discounted personal training

401(k) options

Employee Assistance Program

Paid Time Off

Medical/Dental/Vision

Paid Parental Leave

Job summary

VASA Fitness in Villa Park, IL seeks a friendly Member Experience Specialist to greet members, explain memberships, and guide fitness options. You’ll keep the club clean, assist with tours, and close upgrades in a welcoming atmosphere.

Strong customer service and communication are essential, with a 15.00 USD hourly base plus uncapped commission. Shifts include early mornings and evenings; benefits include gym memberships and 401(k) options.

Qualifications

• 1+ year of customer service experience.
• Interest in health, wellness, and fitness.
• Strong communication and professional approach.
• Ability to multitask and work independently.
• Ability to pass a background check.

Responsibilities

• Greet guests and members, creating personal connections and a welcoming atmosphere.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean, organized, and inviting.
• Conduct tours and sales conversations to promote memberships and services.
• Address member needs promptly with helpful solutions.

Skills

Customer service

Membership sales

Communication

Multi-tasking

Background check

Job description

VASA Fitness in Villa Park, IL seeks a friendly Member Experience Specialist to greet members, explain memberships, and guide fitness options. You’ll keep the club clean, assist with tours, and close upgrades in a welcoming atmosphere.

Strong customer service and communication are essential, with a 15.00 USD hourly base plus uncapped commission. Shifts include early mornings and evenings; benefits include gym memberships and 401(k) options.