Member Experience Specialist

vasafitnessexternalcareers; Villa Park (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Two gym memberships

Discounted personal training

401(k) options

Employee Assistance Program

Paid Time Off

Medical/Dental/Vision

Paid Parental Leave

Job summary

VASA Fitness in Villa Park, IL seeks a friendly Member Experience Specialist to greet members, explain memberships, and guide fitness options. You’ll keep the club clean, assist with tours, and close upgrades in a welcoming atmosphere.

Strong customer service and communication are essential, with a 15.00 USD hourly base plus uncapped commission. Shifts include early mornings and evenings; benefits include gym memberships and 401(k) options.

Qualifications

• 1+ year of customer service experience.
• Interest in health, wellness, and fitness.
• Strong communication and professional approach.
• Ability to multitask and work independently.
• Ability to pass a background check.

Responsibilities

• Greet guests and members, creating personal connections and a welcoming atmosphere.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean, organized, and inviting.
• Conduct tours and sales conversations to promote memberships and services.
• Address member needs promptly with helpful solutions.

Skills

Customer service

Membership sales

Communication

Multi-tasking

Background check

Job description

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION: Base rate of $15.00 per hour + commission with no cap!
• SCHEDULE: Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background checkBilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

We are proud to be a 'Great Place to Work' certified company!

300 North Avenue, Villa Park, Illinois 60181