Front Desk Experience Lead: Member Engagement

vasafitnessexternalcareers; Romeoville (IL); On-site; USD 32,000 - 75,000; Full time

Benefits offered by this job

Two complimentary gym memberships

Discounted personal training sessions

401(k) options

Employee Assistance Program — free ter

Paid Time Off

Parental Leave

Job summary

VASA Fitness in Romeoville, IL, is seeking a friendly Member Experience Specialist to greet guests, connect with members, and keep the club welcoming and clean. You’ll explain memberships, upgrades, and personal training options while guiding guests through their fitness journey.

This role offers a base pay of $15.00 per hour plus uncapped commission, with earning potential that can exceed $32,000 annually and career growth into leadership with $75,000+ yearly for top performers.

Qualifications

• Strong communication and professional approach.
• Able to multi-task and work independently.
• 1+ year of customer service; membership sales preferred.
• Interest in health, wellness, and fitness.
• Background check required; CPR or bilingual a plus.

Responsibilities

• Greet members, create connections, keep club clean and organized.
• Guide members on memberships, upgrades, and personal training options.
• Support member experience and sales through confident conversations.
• Keep front desk and club areas inviting and tidy.

Skills

Communication skills

Multi-tasking

Independent work

Customer service

Membership sales

Bilingual (plus)

Job description

VASA Fitness in Romeoville, IL, is seeking a friendly Member Experience Specialist to greet guests, connect with members, and keep the club welcoming and clean. You’ll explain memberships, upgrades, and personal training options while guiding guests through their fitness journey.

This role offers a base pay of $15.00 per hour plus uncapped commission, with earning potential that can exceed $32,000 annually and career growth into leadership with $75,000+ yearly for top performers.