Member Experience & Growth Manager

US Fitness; Towson (MD); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Complimentary club membership + guest

Discounts on training, spa services,  

Employee referral bonus

In-house Certification + Continuing Ed

Full-Time Only: Medical, dental,Vision

401(k) and paid time off

Job summary

US Fitness is seeking a Membership Manager to lead the member experience at our Towson club. You will drive enrollment, conduct tours, and guide onboarding while managing day-to-day operations. Strong sales, leadership, and CRM skills help you build lasting member relationships and contribute to club growth.

You will work with a friendly, energetic team, promote member engagement, and support local marketing with a focus on service excellence and club appearance.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Build strong relationships, guide members through onboarding, and follow up to ensure progress.
• Recruit, convert, and retain members to meet monthly goals.
• Host tours and onboard prospects to ensure success.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.

Skills

Sales

Communication

People management

CRM experience

Customer service

Leadership

Education

High school diploma or GED

Tools

MS Office

CRM software

Job description

US Fitness is seeking a Membership Manager to lead the member experience at our Towson club. You will drive enrollment, conduct tours, and guide onboarding while managing day-to-day operations. Strong sales, leadership, and CRM skills help you build lasting member relationships and contribute to club growth.

You will work with a friendly, energetic team, promote member engagement, and support local marketing with a focus on service excellence and club appearance.