Member Success & Growth Manager

Onelife Fitness; Clinton (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on training and apparel

Employee referral bonus

In-house Certification + CE

Job summary

Onelife Fitness is seeking a Membership Manager to lead the member experience and drive enrollment at our Clinton, MD location. You’ll guide onboarding, convert prospects, and build strong member relationships in a fast-paced club setting.

You will recruit and retain members to hit monthly goals, host tours, and support club marketing. This role offers opportunities to advance into leadership within our growing network.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Build strong relationships, guide members through onboarding, and proactively follow up to ensure progress and engagement.
• Recruit, convert, and retain members to meet monthly membership goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and help with day-to-day club ops.

Skills

Sales experience

Customer onboarding

People management

CRM literacy

Communication skills

Education

High school diploma or GED

CPR/AED Certification

Tools

MS Office

CRM/Sales Tracking

Job description

Onelife Fitness is seeking a Membership Manager to lead the member experience and drive enrollment at our Clinton, MD location. You’ll guide onboarding, convert prospects, and build strong member relationships in a fast-paced club setting.

You will recruit and retain members to hit monthly goals, host tours, and support club marketing. This role offers opportunities to advance into leadership within our growing network.