Membership Growth & Onboarding Manager

US Fitness; Cockeysville (MD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Complimentary club membership

Guest privileges

Trainer discounts

Employee referral bonus

In-house Certification + CE

Medical, dental, vision, 401(k), PTO

Job summary

OneLife Fitness is seeking a Membership Manager to lead the member experience and drive enrollment at our Maryland club. You will guide onboarding, host tours, and convert prospects while delivering the Ultimate Fitness Experience.

You will recruit, retain, and support members to meet monthly goals, manage CRM activity, and help with day-to-day club operations. This role requires strong communication and sales skills, plus flexibility for evenings and weekends.

Qualifications

• High school diploma or GED required.
• CPR/AED certification or willingness to obtain within 30 days.
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Build strong relationships with members and guide onboarding.
• Recruit, convert, and retain members to meet monthly goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and assist with day-to-day club operations.

Skills

Sales experience

Communication

People management

Organized

Punctual

Customer-focused

MS Office

CRM

Flexible hours

Education

High school diploma or GED

Tools

MS Office

CRM

Job description

OneLife Fitness is seeking a Membership Manager to lead the member experience and drive enrollment at our Maryland club. You will guide onboarding, host tours, and convert prospects while delivering the Ultimate Fitness Experience.

You will recruit, retain, and support members to meet monthly goals, manage CRM activity, and help with day-to-day club operations. This role requires strong communication and sales skills, plus flexibility for evenings and weekends.