Member Experience & Growth Manager

US Fitness; Winchester (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Complimentary club membership + guest

Training discounts

Employee referral bonus

In-house Certification + Continuing Ed

Medical, dental, vision, life, 401(k),

paid time off

Job summary

US Fitness in Winchester, VA is seeking a Membership Manager to lead the member experience. You’ll build relationships, deliver onboarding, host tours, convert prospects, and drive monthly enrollment while assisting with day-to-day club operations.

The ideal candidate has a high school diploma or GED, CPR/AED certification (or willingness to obtain within 30 days), 2+ years of sales experience, strong communication and people-management skills, and basic MS Office/CRM proficiency.

Qualifications

• High school diploma or GED required.
• CPR/AED certification or willingness to obtain within 30 days.
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Build strong relationships, guide onboarding, and proactively follow up to ensure engagement.
• Recruit, convert, and retain members to meet monthly goals.
• Host tours, convert prospects, and ensure onboarding success.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the front and assist with day-to-day club operations.

Skills

Sales experience

Communication

People management

CRM usage

Education

High school diploma or GED

Tools

MS Office

CRM software

Job description

US Fitness in Winchester, VA is seeking a Membership Manager to lead the member experience. You’ll build relationships, deliver onboarding, host tours, convert prospects, and drive monthly enrollment while assisting with day-to-day club operations.

The ideal candidate has a high school diploma or GED, CPR/AED certification (or willingness to obtain within 30 days), 2+ years of sales experience, strong communication and people-management skills, and basic MS Office/CRM proficiency.