Front Desk Team Lead - Member Experience

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Flexible schedule

Free uniforms

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness - PF Baseline Fitness in Fargo, ND seeks a Team Lead to assist in supervising gym operations and ensuring a positive member experience while driving a financially successful club.

The role involves front desk responsibilities, greeting potential members, guiding gym tours, addressing service issues, supporting the Club Manager, and assisting with cleanliness, marketing promotions, and inventory. Opportunities for advancement and training are available.

Qualifications

• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in member service oversight ensuring staff provide great customer experience.
• Very involved in front desk tasks and greet/meet potential members with gym tours.
• Facilitate member service issues and questions; provide backup support to Club Manager.
• Oversee cleanliness and appearance of gym; assist in marketing and inventory tracking.

Skills

Strong customer service

Strong communication

Leadership

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Fargo, ND seeks a Team Lead to assist in supervising gym operations and ensuring a positive member experience while driving a financially successful club.

The role involves front desk responsibilities, greeting potential members, guiding gym tours, addressing service issues, supporting the Club Manager, and assisting with cleanliness, marketing promotions, and inventory. Opportunities for advancement and training are available.