Member Experience & Front Desk Specialist

Planet Fitness; West Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

A leading fitness center in West Des Moines seeks a Customer Service Representative to enhance the member experience through outstanding service. Responsibilities include greeting members, answering inquiries, and assisting with account management. Ideal candidates will possess strong customer service skills, a good work ethic, and basic computer knowledge. Benefits include free membership, insurance options, and advancement opportunities.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks including answering phone calls.
• Facilitate member services issues and questions.

Skills

Customer service skills

Listening

Problem solving

Diplomacy

Communication

Job description

A leading fitness center in West Des Moines seeks a Customer Service Representative to enhance the member experience through outstanding service. Responsibilities include greeting members, answering inquiries, and assisting with account management. Ideal candidates will possess strong customer service skills, a good work ethic, and basic computer knowledge. Benefits include free membership, insurance options, and advancement opportunities.