Club Member Experience & Front Desk Specialist

Baseline Fitness; West Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Employee Appreciation Program

Advancement Opportunities

Job summary

A fitness club in West Des Moines is looking for a Customer Service Representative to enhance the member experience. Responsibilities include greeting members, answering calls, handling check-ins, and providing assistance. Strong customer service skills and basic computer proficiency are essential. This is a full-time or part-time position with benefits such as health insurance and a free membership for the employee and one family member or friend.

Qualifications

• Honesty and good work ethic required.
• Ability to communicate questions to supervisors in a timely manner.
• Active listening and empathy are essential.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and assist with member check-ins.
• Facilitate member service issues and assist supervisors as needed.

Skills

Strong customer service skills

Basic computer proficiency

Job description

A fitness club in West Des Moines is looking for a Customer Service Representative to enhance the member experience. Responsibilities include greeting members, answering calls, handling check-ins, and providing assistance. Strong customer service skills and basic computer proficiency are essential. This is a full-time or part-time position with benefits such as health insurance and a free membership for the employee and one family member or friend.