Member Experience & Sales Specialist

Planet Fitness; Waterloo (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

A fitness club in Waterloo, Iowa is seeking a Customer Service Representative to enhance member experiences through superior customer service. This role involves greeting potential members, managing front desk tasks, and addressing member inquiries and issues. Ideal candidates should possess strong customer service skills, basic computer proficiency, and a solid work ethic. Benefits include a Dollars for Scholars Program, health insurance, and free membership for themselves and a family member.

Qualifications

• Honesty and good work ethic required.
• Basic computer proficiency essential.
• Strong customer service skills expected.

Responsibilities

• Greet potential members and provide an exceptional customer experience.
• Handle front desk tasks and answer phone calls politely.
• Assist in member check-ins, sign-ups, and cancellations.
• Address member service issues and concerns.

Skills

Customer service skills

Basic computer proficiency

Job description

A fitness club in Waterloo, Iowa is seeking a Customer Service Representative to enhance member experiences through superior customer service. This role involves greeting potential members, managing front desk tasks, and addressing member inquiries and issues. Ideal candidates should possess strong customer service skills, basic computer proficiency, and a solid work ethic. Benefits include a Dollars for Scholars Program, health insurance, and free membership for themselves and a family member.