Member Experience & Front Desk Specialist

Talentify; Victorville (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee Appreciation Program

Free Membership

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative responsible for ensuring member satisfaction and managing front desk tasks. You will assist in member check-ins, handle inquiries, and maintain a welcoming environment.

The ideal candidate possesses strong customer service skills, a good work ethic, and must be physically active during shifts. Benefits include health insurance, a free membership, and advancement opportunities.

Qualifications

• Honesty and good work ethic.
• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner.
• Assist in member check-ins, sign-ups, cancellations, and updates.

Skills

Strong customer service skills

Communication

Problem Solving

Listening

Diplomacy

Tools

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative responsible for ensuring member satisfaction and managing front desk tasks. You will assist in member check-ins, handle inquiries, and maintain a welcoming environment.

The ideal candidate possesses strong customer service skills, a good work ethic, and must be physically active during shifts. Benefits include health insurance, a free membership, and advancement opportunities.