Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Eagan (MN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is looking for a Customer Service Representative to ensure a positive member experience through exceptional customer service.

This role includes greeting potential members, answering calls, assisting with check-ins and account updates, and maintaining club cleanliness. Ideal candidates should exhibit strong customer service skills and a good work ethic. Benefits include health insurance and free membership for self and one family member or friend.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Greet potential members, providing a great customer experience.
• Answer phone calls politely to assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services issues and questions.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer Service

Problem Solving

Communication

Listening

Basic Computer Proficiency

Job description

Planet Fitness - PF Baseline Fitness is looking for a Customer Service Representative to ensure a positive member experience through exceptional customer service.

This role includes greeting potential members, answering calls, assisting with check-ins and account updates, and maintaining club cleanliness. Ideal candidates should exhibit strong customer service skills and a good work ethic. Benefits include health insurance and free membership for self and one family member or friend.