Member Experience Front Desk Specialist

Planet Fitness; Springfield (OR); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness in Springfield, Oregon is seeking a Front Desk Associate to greet members and guests and deliver exceptional customer service in a welcoming, well-kept club. You will assist with membership options, handle check-ins and transactions, and help maintain a clean, organized environment.

You will promote memberships and services while working with teammates to meet club goals and ensure a positive member experience at all times.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members as they arrive, handle membership-related transactions (billing, renewals).
• Maintain a tidy front desk area and contribute to the overall cleanliness and appeal of the club.
• Educate potential members about benefits and encourage sign-ups for memberships and services.
• Work alongside team members and management to achieve club goals and maintain a safe environment.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Positive attitude

Attention to detail

Flexibility

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Planet Fitness in Springfield, Oregon is seeking a Front Desk Associate to greet members and guests and deliver exceptional customer service in a welcoming, well-kept club. You will assist with membership options, handle check-ins and transactions, and help maintain a clean, organized environment.

You will promote memberships and services while working with teammates to meet club goals and ensure a positive member experience at all times.