Front Desk & Member Experience Specialist

Planet Fitness; Bend (OR); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness in Bend, Oregon is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly, efficient service and keeping the club clean and welcoming.

You will check-in members, explain membership options, assist with inquiries, process transactions, and promote memberships and services. The role requires excellent communication, a positive attitude, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills required.
• Positive attitude and willingness to help others.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with membership questions, policies, and services.
• Check-in members, process billing and renewals.
• Keep front desk tidy and presentable, support locker rooms and bathrooms.
• Promote memberships and services to potential members.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Teamwork

Positive attitude

Education

High school diploma or equivalent

Job description

Planet Fitness in Bend, Oregon is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly, efficient service and keeping the club clean and welcoming.

You will check-in members, explain membership options, assist with inquiries, process transactions, and promote memberships and services. The role requires excellent communication, a positive attitude, and the ability to work flexible hours including evenings and weekends.