Overnight Front Desk & Member Experience Lead

Planet Fitness; Salem (OR); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Salem, Oregon is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service and keeping the club welcoming and organized.

You will handle check-ins, answer questions about memberships, direct members to services, and support daily operations while maintaining clean locker rooms and public spaces. You’ll also promote memberships and work with the team to ensure a positive member experience.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members and handle membership-related transactions (e.g., billing, renewals).
• Maintain a tidy and welcoming front desk area and surrounding spaces.
• Educate potential members about benefits and encourage sign-ups for memberships and services.
• Collaborate with team and management to support club goals and safety.

Skills

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Positive attitude

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Billing software

Job description

Planet Fitness in Salem, Oregon is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service and keeping the club welcoming and organized.

You will handle check-ins, answer questions about memberships, direct members to services, and support daily operations while maintaining clean locker rooms and public spaces. You’ll also promote memberships and work with the team to ensure a positive member experience.