Member Experience Front Desk Specialist

Elite Fitness Club; Rutherford (NJ); On-site; USD 18,000 - 28,000; Full time

Job summary

Elite Fitness Club in Rutherford, NJ seeks a friendly front desk associate to welcome members, check in guests, and handle day-to-day club operations.

You will answer phones, inform members about events, sell retail products, schedule services like tanning, and process payments in accordance with company procedures.

A positive, professional demeanor and strong communication skills are essential to create a welcoming atmosphere and support a high-quality member experience.

Qualifications

• Customer-service experience in hospitality or retail.
• Greet members and guests in a welcoming, professional manner.
• Operate club software for check-in and messaging.

Responsibilities

• Check in all members and guests according to procedures.
• Answer phones courteously and assist callers.
• Promote club events and services to members and guests.
• Sell retail products and schedule member services (e.g., tanning).
• Process payments for member services following procedures.
• Maintain a clean, organized work area.
• Open and close the club as required.

Skills

Membership Sales

Greet members

Check-in procedures

Phone etiquette

Retail sales

Communication

Organization

Team player

Opening/Closing duties

Policy adherence

Job description

Elite Fitness Club in Rutherford, NJ seeks a friendly front desk associate to welcome members, check in guests, and handle day-to-day club operations.

You will answer phones, inform members about events, sell retail products, schedule services like tanning, and process payments in accordance with company procedures.

A positive, professional demeanor and strong communication skills are essential to create a welcoming atmosphere and support a high-quality member experience.