Member Experience & Front Desk Specialist

Crunch Fitness - Undefeated Tribe; Cedar Hill (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to be the welcoming face of the club in Cedar Hill, TX. You will handle membership sales, check-ins, promotions, and ensure a high standard of customer service for members and guests.

You’ll promote programs like tanning and group fitness, support new member enrollments, and help keep the club grand-opening ready every day. A positive, energetic attitude and reliability are essential.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greet all members and guests with enthusiasm and engage in member engagement.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, and childcare.
• Support new member enrollments and guest conversions; meet program standards.
• Check in members and guests following company procedures; resolve issues.
• Answer phones courteously and professionally; relay events and notices.
• Maintain a clean, organized front desk and club lobby.
• Assist with opening/closing duties and support events as needed.

Skills

Customer service

Front desk

Membership sales

Communication skills

Education

High school diploma

GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to be the welcoming face of the club in Cedar Hill, TX. You will handle membership sales, check-ins, promotions, and ensure a high standard of customer service for members and guests.

You’ll promote programs like tanning and group fitness, support new member enrollments, and help keep the club grand-opening ready every day. A positive, energetic attitude and reliability are essential.