Member Experience & Front Desk Specialist

Crunch Fitness - Undefeated Tribe; Mesquite (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance (health, +

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Mesquite, TX is seeking a friendly Member Services Representative to greet members, support front desk operations, and drive membership enrollment and program promotions.

You will deliver exceptional customer service, assist with membership sales, check-ins, and program promotions, while maintaining a clean, grand-opening ready club and representing Crunch service standards on every shift.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate reading/writing skills.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets members and guests with enthusiasm and engages in the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Ensures smooth enrollment, guest conversions, and program kickoff standards.
• Checks in members and guests according to procedures and resolves check-in issues.
• Answers phones professionally and communicates special events to members and guests.
• Maintains a clean, organized front desk and supports club readiness.

Skills

Customer service

Communication

Sales

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Mesquite, TX is seeking a friendly Member Services Representative to greet members, support front desk operations, and drive membership enrollment and program promotions.

You will deliver exceptional customer service, assist with membership sales, check-ins, and program promotions, while maintaining a clean, grand-opening ready club and representing Crunch service standards on every shift.