Member Experience Front Desk Specialist

Gold's Gyms Of The Carolinas; Fuquay-Varina (NC); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Certification Discounts

Commission & Bonus

Free Gym Membership

Employee Discount 20%

401k

Growth Opportunities

Job summary

Gold's Gyms Of The Carolinas is seeking a Front Desk Associate to warmly greet members, guests, and staff, manage front door access, and handle routine administrative duties under the supervision of the Gym General Manager or Operations Supervisor.

The role emphasizes customer service, front desk security, accurate check-ins, and professional handling of inquiries. A friendly, professional presence and reliable team participation are essential for daily operations.

Responsibilities

• Greet members and guests as they arrive and direct them accordingly.
• Provide security and control at the front door and retail area.
• Check-in members using proper procedures.
• Monitor check-ins and notify supervisor of delinquent accounts.
• Register guests and direct them to the correct fitness consultant.
• Answer phones professionally and take messages with caller details.
• Log inquiries and follow up to ensure appointments are booked properly.
• Maintain neat appearance and wear uniform with nametag.
• Distribute keys, towels, and materials as needed.
• Process retail and concession sales.
• Attend staff meetings and participate in gym walks and opening/closing routines.
• Report safety concerns and incidents to management.

Job description

Gold's Gyms Of The Carolinas is seeking a Front Desk Associate to warmly greet members, guests, and staff, manage front door access, and handle routine administrative duties under the supervision of the Gym General Manager or Operations Supervisor.

The role emphasizes customer service, front desk security, accurate check-ins, and professional handling of inquiries. A friendly, professional presence and reliable team participation are essential for daily operations.