Member Concierge & Front Desk Sales Associate

Gold's Gym of the Carolinas and Florida; Rock Hill (SC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Discounts on Certifications

Commission & bonus structure

Free Gold's Gym membership to our loca

20% employee discount on clothing and

401k

Growth opportunities across our expand

Job summary

Gold's Gym of the Carolinas and Florida is seeking a Front Desk Associate to welcome members, guests and staff and assist with inquiries about gym operations and policies.

You will manage front door security, register members and guests, route guests to fitness consultants, answer phones professionally, and perform light administrative duties as directed by the Gym General Manager or Operations Supervisor.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills required.
• Ability to communicate effectively with staff and members.
• Ability to communicate verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods.

Responsibilities

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally, checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

Skills

Customer service

Communication

Computer skills

Multi-tasking

Physical stamina

Education

High school diploma or equivalent

Job description

Gold's Gym of the Carolinas and Florida is seeking a Front Desk Associate to welcome members, guests and staff and assist with inquiries about gym operations and policies.

You will manage front door security, register members and guests, route guests to fitness consultants, answer phones professionally, and perform light administrative duties as directed by the Gym General Manager or Operations Supervisor.