Gym Front Desk & Member Experience Specialist

GOLD; Huntersville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Discounts on Certifications

Commission & Bonus Structure

Free Gold's Gym Membership to our locа

20% Employee Discount on clothing and

401k

Growth Opportunities Across Our Expan­

RELOCATION ASSISTANCE IS NOT PROVIDED

Job summary

Gold's Gym is hiring a Front Desk Associate in Huntersville to greet members and guests, manage check-ins, answer phones, and support daily gym operations.

The role requires excellent customer service, effective communication, and the ability to multi-task in a fast-paced environment. You will also assist with registration, retail transactions, and basic administrative tasks while upholding company policies and safety standards.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required.
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time.
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct

Responsibilities

• Greet members and guests promptly with a friendly entrance and departure.
• Provide security and control to the front door and retail area.
• Check-in members using proper procedures.
• Monitor check-ins and notify supervisor of delinquent accounts.
• Register guests into the gym using standard procedures.
• Direct guests and appointments to the appropriate fitness consultant.
• Answer phones professionally and take messages with caller details.
• Log inquiries and transfers to fitness consultants for follow-up.
• Ensure appointments are booked and follow up on inquiries.
• Respond to member requests, inquiries and concerns promptly.
• Maintain neat appearance and wear uniform with nametag on duty.
• Distribute keys, towels and materials as needed.
• Process retail and concession sales.
• Attend staff meetings as directed.
• Conduct gym walk-throughs as logged.
• Follow opening and closing procedures per training manual.
• Log maintenance concerns and safety issues.
• Report gym incidents to management as needed.
• Work scheduled hours and adhere to attendance policies.
• Perform other duties including light cleaning as directed by management

Skills

Customer service

Communication

Cash handling

Computer skills

Multi-tasking

Flexible schedule

Professional appearance

Teamwork

Education

High school diploma or equivalent

Job description

Gold's Gym is hiring a Front Desk Associate in Huntersville to greet members and guests, manage check-ins, answer phones, and support daily gym operations.

The role requires excellent customer service, effective communication, and the ability to multi-task in a fast-paced environment. You will also assist with registration, retail transactions, and basic administrative tasks while upholding company policies and safety standards.