Member Experience & Front Desk Specialist

Planet Fitness; Fredericksburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Flynn Fitness in Fredericksburg, VA is seeking a Member Services Representative to deliver exceptional member experiences in a welcoming, Judgement Free Zone. You will greet guests, check in members, answer questions, and help with tours and memberships.

The role emphasizes reliable teamwork, basic computer skills, attention to detail, and a friendly, problem-solving mindset. You will maintain a clean front desk and assist with merchandise purchases using the POS system.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Able to work in a fast-paced fitness environment.

Responsibilities

• Greet members and guests and provide exceptional service.
• Check members in and provide club tours to prospective members.
• Assist with beverage or merchandise purchases on the POS.
• Keep front desk and lobby clean and organized.
• Assist with facility upkeep and re‑rack weights.
• Support policy updates and training as assigned.

Skills

Customer Service

Communication skills

Teamwork

Attention to detail

Problem solving

Learning ability

Following instructions

Reliability

Punctuality

Computer basics

Tools

POS system

Job description

Flynn Fitness in Fredericksburg, VA is seeking a Member Services Representative to deliver exceptional member experiences in a welcoming, Judgement Free Zone. You will greet guests, check in members, answer questions, and help with tours and memberships.

The role emphasizes reliable teamwork, basic computer skills, attention to detail, and a friendly, problem-solving mindset. You will maintain a clean front desk and assist with merchandise purchases using the POS system.